We keep our gatherings small — often fifteen seats or fewer. When someone cancels late, that seat usually cannot be filled, which is why the timings below matter. We have tried to be as fair as we can while being straight with you.
This policy forms part of our Terms & Conditions.
If you cancel
| When you cancel | What you get back |
|---|---|
| More than [TO CONFIRM — days, e.g. 7] days before the experience | [TO CONFIRM — e.g. full refund, less any gateway charge] |
| Between [TO CONFIRM — e.g. 3 and 7] days before | [TO CONFIRM — e.g. 50% refund] |
| Less than [TO CONFIRM — days, e.g. 3] days before | [TO CONFIRM — e.g. no refund] |
| Not turning up | No refund |
To cancel, email theveggietravels@gmail.com so there is a written record. The time we receive your email is the time we use, not the time you sent it or told us verbally.
Sending someone in your place
[TO CONFIRM — whether a guest may transfer their seat to someone else, and by when] If transfers are allowed, tell us the new guest's name and any dietary requirements at least [TO CONFIRM — notice period] beforehand, so the kitchen can plan.
If we cancel
If we cancel an experience for any reason, you get a full refund, including GST — or, if you prefer, a place on the rescheduled date. The choice is yours.
If we reschedule and the new date does not suit you, you may take the full refund instead.
If you are unwell
Please do not attend an experience if you are unwell. Contact us as early as you can and we will do what we reasonably can to help — including offering a place on a future date where that is possible. [TO CONFIRM — whether illness is treated as a normal cancellation or given discretion]
How refunds are paid
Refunds are made to the original payment method. We are not able to refund to a different card or account.
Once we approve a refund, we process it within [TO CONFIRM — e.g. 3 working days]. Your bank or card issuer then takes its own time to show the money in your account — usually [TO CONFIRM — e.g. 5 to 7 working days].
[TO CONFIRM — whether the payment gateway's transaction fee is deducted from refunds, or absorbed by the business]
GST on refunds
Where a booking is refunded, the GST charged on it is refunded with it, and a credit note is issued against the original tax invoice.
Questions
Email theveggietravels@gmail.com or call [TO CONFIRM — business phone number]. If you think something has gone wrong with a refund, please tell us before raising a dispute with your bank — it is almost always faster to sort out directly.