At The Veggie Travels, every journey and experience involves advance planning and commitments to our partners, including hotels, restaurants, experience providers, cruise lines, transport operators and local partners.
Because every journey is different, cancellation and refund terms vary depending on the type of service you have booked.
By making a booking or payment with The Veggie Travels, you acknowledge and agree to the cancellation and refund terms applicable to that booking.
EVERY JOURNEY IS DIFFERENT
Your booking confirmation will contain the specific cancellation and refund terms applicable to your trip or experience.
These terms will be communicated to you before or at the time of booking and may vary depending on the destination, service providers, travel dates, booking conditions and type of journey.
Where specific booking terms have been provided, those terms will take precedence over this general Refund & Cancellation Policy.
1. COMMUNITY EXPERIENCES & EVENTS
Our community experiences and events are planned around a fixed date, venue and limited number of participants. We make advance commitments to our venues, chefs, experience partners and other suppliers based on confirmed bookings.
Cancellation Policy
Cancellations made more than 72 hours before the scheduled start time may be eligible for a refund.
Cancellations made within 72 hours of the experience are non-refundable.
This includes cancellations due to changes in personal plans, travel delays, illness or other circumstances outside the control of The Veggie Travels.
Any applicable payment gateway or processing charges may be non-refundable.
No-Shows
No refunds will be provided for participants who do not attend the experience.
Changes or Cancellation by The Veggie Travels
If The Veggie Travels needs to cancel or significantly change an experience, we will communicate the available options to registered participants. Depending on the circumstances, this may include rescheduling the experience or providing a refund.
2. GROUP TRIPS
Group trips organised by The Veggie Travels involve advance commitments to accommodation providers, transportation companies, guides, experience providers and other travel partners.
Each group trip has its own specific cancellation and refund policy.
The applicable cancellation terms will be shared with you as part of the booking process and will apply to your specific trip.
These terms may include:
- Non-refundable booking deposits
- Specific cancellation deadlines
- Partial refunds depending on the date of cancellation
- Non-refundable amounts paid to third-party suppliers
- Cancellation charges imposed by hotels, airlines, transport providers or other partners
In the event of cancellation, the refund amount will be determined according to the specific cancellation policy applicable to that trip.
The cancellation policy communicated for your group trip will take precedence over this general policy.
3. FIT / BESPOKE TRAVEL
For FITs (Fully Independent Travel) and bespoke journeys, cancellation terms vary depending on the services booked.
Each itinerary may involve multiple suppliers, including hotels, transportation providers, guides, restaurants, experiences and other travel partners.
The cancellation and refund terms applicable to your specific itinerary will be shared with you as part of your booking documentation.
Refunds, where applicable, will be subject to the cancellation policies of the individual suppliers involved in your journey.
Certain bookings may be:
- Fully refundable until a specified date
- Partially refundable
- Non-refundable
- Subject to cancellation charges
Once a booking has been confirmed, any applicable supplier cancellation charges may be deducted from the amount refundable to the traveller.
The specific cancellation terms communicated for your booking will take precedence over this general policy.
4. CRUISES
Cruise bookings are subject to the cancellation and refund policies of the relevant cruise line.
Cruise cancellation policies can vary depending on:
- Cruise line
- Sailing date
- Cabin category
- Fare type
- Booking conditions
- Promotional or special fares
- Time remaining before departure
Any cancellation request will therefore be handled in accordance with the applicable cruise line's cancellation policy.
Where a cruise booking is cancelled, any refund will be subject to the terms and conditions imposed by the cruise line and any other applicable suppliers.
The cruise line's cancellation policy applicable to your booking will take precedence over this general policy.
5. THIRD-PARTY SERVICES
Where The Veggie Travels arranges services provided by third parties, including hotels, airlines, cruise lines, transportation companies, restaurants, guides and experience providers, those services may be subject to the third party's own cancellation and refund conditions.
We will communicate relevant cancellation terms to you wherever applicable.
The Veggie Travels cannot provide a refund beyond the amount that is refundable under the applicable supplier's terms, unless otherwise agreed in writing or required by applicable law.
6. REFUND PROCESSING
Where a refund is approved, refunds will generally be made to the original payment method used for the booking.
The time taken for the refund to appear in your account may depend on the payment provider or financial institution involved.
Any non-refundable payment gateway, bank, transaction or third-party processing charges may be deducted where applicable.
7. TRAVEL INTERRUPTIONS & UNFORESEEN CIRCUMSTANCES
The Veggie Travels is not responsible for losses arising from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government restrictions
- Strikes or industrial action
- Political unrest
- Epidemics or pandemics
- Flight or transportation disruptions
- Changes or cancellations by suppliers
- Acts of terrorism
- Other unforeseen circumstances beyond our reasonable control
In such circumstances, any refund, credit or alternative arrangement will be subject to the policies of the relevant suppliers and the specific terms of your booking.
Where possible, we will work with you and our partners to identify the best available alternative.
8. TRAVEL INSURANCE
We strongly recommend that travellers obtain appropriate travel insurance before travelling.
Travel insurance may provide protection against certain unforeseen circumstances, including eligible trip cancellations, medical emergencies, travel interruptions, baggage issues and other covered events.
The availability of coverage depends on the terms of your individual insurance policy.
9. HOW TO REQUEST A CANCELLATION
All cancellation requests must be made in writing.
Group Trips, FITs & Cruises
trips.theveggietravels@gmail.com
Community Experiences & Events
community.theveggietravels@gmail.com
Your cancellation will be considered effective from the date and time we receive your written cancellation request.
Please note that submitting a cancellation request does not automatically guarantee a refund. The applicable refund will be determined according to the cancellation terms of your specific booking.
10. CHANGES TO YOUR BOOKING
Requests to change travel dates, accommodation, activities, passenger details or other elements of a booking may be subject to additional charges or supplier-specific terms.
Any such changes will be handled according to the terms applicable to your booking and the policies of the relevant service providers.
11. CHANGES TO THIS POLICY
We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, supplier requirements or applicable laws.
The policy applicable to your booking will be the policy communicated to you at the time of booking, unless otherwise required by law.
THE VEGGIE TRAVELS
Curated journeys. Exceptional stays. Extraordinary vegetarian experiences.