At The Veggie Travels, we believe that travel is personal and so is the information you share with us.
This Privacy Policy explains how The Veggie Travels (“TVT”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, enquire about our services, join our community, participate in our trips or experiences, or interact with us through our digital platforms.
By using our website or sharing your information with us, you acknowledge the practices described in this Privacy Policy.
1. WHO WE ARE
The Veggie Travels is a premium vegetarian travel company offering curated journeys, bespoke travel planning, group trips,retreats, cruises, travel experiences and community-led events.
We also operate as a creator and content platform, working with brands and partners on travel, food and lifestyle collaborations.
For the purposes of this Privacy Policy, “The Veggie Travels”, “TVT”, “we”, “us” and “our” refer to The Veggie Travels and its associated business operations.
2. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us when you:
- Submit a travel enquiry
- Request a bespoke itinerary or travel consultation
- Enquire about or book a group trip, cruise or FIT
- Join or participate in The Veggie Travels community
- Register for an event or experience
- Contact us regarding a partnership, collaboration or media opportunity
- Subscribe to communications from us
- Communicate with us by email, WhatsApp, telephone or social media
- Purchase or make payments for our services
- Interact with our website or digital platforms
Depending on how you interact with us, this information may include:
Personal details
Name, email address, phone number and other contact information.
Travel information
Travel dates, destinations, number of travellers, accommodation preferences, interests, travel style and other information needed to plan your journey.
Dietary and experience preferences
Vegetarian, vegan, Jain or other dietary preferences, as well as preferences relating to activities, accessibility or experiences where relevant to your travel arrangements.
Booking and transaction information
Information necessary to process bookings and payments, such as booking details and transaction references. Payment card details may be processed directly by our third-party payment providers and may not be stored by us.
Communication information
Messages, enquiries, feedback and other information you choose to share with us.
Technical information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, approximate location and website usage information.
3. HOW WE USE YOUR INFORMATION
We use your information to provide and improve our services, including to:
- Respond to your enquiries
- Understand your travel requirements and preferences
- Design and customise travel itineraries
- Process bookings and payments
- Coordinate hotels, transportation, guides, experiences and other travel services
- Communicate with you about your journey or booking
- Manage our community, events and experiences
- Send relevant updates, newsletters or marketing communications where permitted
- Respond to partnership, media and creator enquiries
- Improve our website, services and customer experience
- Understand how visitors use our website
- Prevent fraud, misuse or unauthorised activity
- Meet legal, regulatory and accounting requirements
- Protect our rights, property and users
We will not use your personal information for purposes that are materially different from those described here without appropriate notice or, where required, your consent.
4. TRAVEL INFORMATION & THIRD-PARTY SERVICE PROVIDERS
Planning travel often requires us to share relevant information with trusted third parties.
Depending on your journey, this may include sharing necessary information with:
- Hotels and accommodation providers
- Airlines, cruise lines and other transportation providers
- Local guides and experience providers
- Restaurants and dining partners
- Visa and travel assistance providers
- Insurance providers
- Payment processors
- Technology and booking platforms
- Other suppliers involved in delivering your trip
We only share information that is reasonably necessary to arrange or deliver the relevant service.
These third-party providers may have their own privacy policies and terms, and we encourage you to review them where appropriate.
5. DIETARY & SPECIAL REQUIREMENTS
Because vegetarian travel is central to what we do, you may choose to provide information about your dietary requirements and preferences.
This may include vegetarian, vegan, Jain or other food-related requirements.
Where necessary for your trip or experience, we may share relevant dietary information with hotels, restaurants, airlines, cruise operators or other service providers so that they can accommodate your requirements.
Please only provide information that is necessary for us to plan and deliver your journey.
6. MARKETING & COMMUNICATIONS
If you choose to receive communications from us, we may send you information about:
- New trips and journeys
- Travel experiences and events
- Community activities
- Travel inspiration and editorial content
- Special announcements
- Relevant offers
- The Veggie Travels updates
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Please note that you may still receive essential service communications relating to an existing enquiry, booking, trip or transaction.
7. COOKIES & ANALYTICS
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies may help us:
- Remember your preferences
- Understand how visitors navigate our website
- Measure website performance
- Analyse traffic and engagement
- Improve our content and services
- Support relevant advertising or marketing activities
We may use third-party analytics, advertising or technology providers for these purposes.
You can manage or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.
8. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical, administrative and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
9. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide our services
- Maintain booking and transaction records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
- Maintain appropriate business records
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
10. YOUR RIGHTS
Depending on applicable law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Raise a concern about how your information is handled
To exercise any applicable rights, please contact us using the details below.
We may need to verify your identity before processing certain requests.
11. CHILDREN'S PRIVACY
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.
12. INTERNATIONAL TRANSFERS
Travel is global, and delivering our services may sometimes require personal information to be shared with service providers located outside India.
Where information is transferred internationally, we take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data protection requirements.
13. THIRD-PARTY WEBSITES & PLATFORMS
Our website and communications may contain links to third-party websites, booking platforms, social media platforms or other services.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policies of any third-party platform before providing them with personal information.
14. SOCIAL MEDIA
The Veggie Travels maintains a presence on social media platforms.
If you interact with us through platforms such as Instagram, LinkedIn, YouTube or other social networks, your interactions may also be subject to the privacy policies and terms of those platforms.
We may repost or feature content that you publicly share with us, where appropriate and permitted.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When we make changes, we will update the “Last updated” date at the top of this policy.
We encourage you to review this page periodically.
16. CONTACT US
If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us.
TRAVEL & BOOKINGS
For cruises, FITs and group trips:
trips.theveggietravels@gmail.com
COMMUNITY
For community, events and experiences:
community.theveggietravels@gmail.com
CREATOR & MEDIA
For creator, brand collaboration and media enquiries:
We aim to respond to privacy-related enquiries within a reasonable period.
THE VEGGIE TRAVELS
Curated journeys. Exceptional stays. Extraordinary vegetarian experiences.